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Complaints Process

Complaints Policy

Rationale

All feedback regardless of whether it is positive or negative is seen as constructive to Mo Tatou.

Reference: Education (Early Childhood Services) Regulations 2008, Licensing Criteria for Home Based Education and Care Services 2008 GMA1.

Procedures and strategies

The following process should be followed should a complaint about any part of Mo Tatou, whether it be operational, teaching and learning, ethics, cultural, or otherwise be raised:

Complaints about Educators

  • Firstly speak to the Educator, if this seems inappropriate or does not resolve your issue then contact the Visiting Teacher.
    1. If this does not resolve the issue, follow the Complaints Process diagram.

Complaints about Staff

    1. If appropriate please speak with the Staff member concerned.
    2. If this does not resolve the issue, follow the Complaints Process diagram.

Complaints about the Service

    1. Firstly speak to the  Network Leader
    2. If this does not resolve the issue, follow the Complaints Process diagram.

At any stage of the process, you may contact the Ministry of Education for advice and guidance.  You are not required to follow the process we have outlined in order to contact the Ministry of Education.

 

Complaints Process Diagram

WELLINGTON

 Complaints process

 

 AUCKLAND

If the matter is still unresolved and it concerns breaches to the Education (Early Childhood Services) Regulations 2008 or Licensing Criteria for Home-based Education and Care Services 2008, you may contact your location Ministry of Education office:

Ministry of Education

Maungawhau

Level 3 & 4
Eden 5 Building
12-18 Normanby Road
Mt Eden
Private Bag 92644
Symonds Street
Auckland
Ph: (09) 632 9400
Fax: (09) 632 9401
E-mail: enquiries.auckland@minedu.govt.nz

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